• Home
  • About Emma Edwards
  • Shop & gift cards
  • Three ring workshops
  • Calendar of Events
  • Contact Me
  • Returns & privacy policy
  • More
    • Home
    • About Emma Edwards
    • Shop & gift cards
    • Three ring workshops
    • Calendar of Events
    • Contact Me
    • Returns & privacy policy
  • Sign In

  • My Account
  • Signed in as:

  • filler@godaddy.com


  • My Account
  • Sign out

Signed in as:

filler@godaddy.com

  • Home
  • About Emma Edwards
  • Shop & gift cards
  • Three ring workshops
  • Calendar of Events
  • Contact Me
  • Returns & privacy policy

Account


  • My Account
  • Sign out


  • Sign In
  • My Account

Returns, Refund and Warranties

My return and refund policy:



  • I am happy to receive returns and will refund (minus any postage) in full as long as the following points are observed.
  • Please contact me within 2 weeks of receiving the item (please note this is extended during the Christmas period and returns should be organised by 10th of January of the year following the order) 
  • The item needs to be returned to me in an unworn and resaleable condition and posted within 3 weeks of the item being received.
  • Please post in an appropriate way so that the item doesn't get damaged on it's way back to me.
  • You are responsible for the item until it arrives with me. Please consider this when choosing your method of posting. 
  • The return address is 2, Manor End. Up Hatherley. Cheltenham. Gloucestershire. GL51 3FE
  • Items can be exchanged if unworn but the buyer is responsible for postage. Please see above for details on postage. 
  • Items are guaranteed for one year from date of purchase. The item will be repaired free of charge within the first 12 months after purchase if the item is faulty. 


Privacy policy

 This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website www.emmaedwardsjewellery.com

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect:

To fulfil your order, you must provide me with certain information, such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I currently do not store any of your information anywhere outside of my website, unless you opt in to my newsletter.

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Emma Edwards, am the data controller of your personal information. If you have any questions or concerns, you may contact me at emma@emmaedwardsjewellery.com 

Copyright © 2025 Emma Edwards Jewellery - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept